Frequently Asked Questions (FAQs) – BCN Woodcrafts

Welcome to the BCN Woodcrafts FAQ page! Here, we answer your most common questions about our handcrafted products, including how to care for your items, how to place custom or bulk orders, and more. Whether you’re shopping for personalized gifts, promotional items for your business, or merchandise for your bar, restaurant, brewery, or distillery, we’ve got you covered. Can’t find what you’re looking for? Contact us or explore our shop to get started!

Table of Contents

• Product Care (#product-care)

• Custom Orders (#custom-orders)

• Bulk Purchases (#bulk-purchases)

• Ordering & Shipping (#ordering-shipping)

• General Questions (#general-questions)

Product Care

How do I care for my wooden coasters with built-in bottle openers?

Our wooden coasters with bottle openers are crafted from solid wood for durability. To keep them looking great:

• Cleaning: Wipe with a damp cloth and mild soap. Avoid soaking or dishwasher use, as water can damage the wood.

• Maintenance: Apply a food-safe mineral oil every 6-12 months to maintain the wood’s finish and prevent drying.

• Storage: Store in a dry place away from direct sunlight to preserve the laser-engraved design and wood integrity.

How do I clean and maintain my slate coasters?

Our handcrafted slate coasters are made from natural stone with a cork backing. To care for them:

• Cleaning: Wipe with a damp cloth. For stubborn stains, use a mild dish soap and rinse thoroughly. Avoid abrasive scrubbers to protect the engraved design.

• Drying: Air dry completely to prevent water spots. Do not place in a dishwasher.

• Tips: Avoid prolonged exposure to acidic liquids (e.g., citrus juices) to maintain the slate’s surface. The cork backing protects surfaces, but ensure it stays dry to prevent peeling.

How do I care for my leatherette-wrapped bottle opener?

Our engraved leatherette bottle openers are durable but require gentle care:

• Cleaning: Wipe the leatherette with a damp cloth and mild soap. Avoid harsh chemicals that could damage the material.

• Engraving Care: The laser-engraved design is permanent, but avoid scraping or abrasive cleaning to maintain clarity.

• Storage: Keep in a dry place to prevent moisture damage to the leatherette.

Can I use your products in a commercial setting like a bar or restaurant?

Absolutely! Our products are designed for both home and commercial use, such as in bars, restaurants, breweries, or distilleries. Follow the care instructions above to ensure longevity in high-use environments. For bulk orders tailored to commercial needs, see our Bulk Purchases (#bulk-purchases) section.

Custom Orders

Can I customize my order with my logo or design?

Yes! All our products, including Richardson 112 hats, wooden coasters, slate coasters, and leatherette bottle openers, are fully customizable. You can add your logo, text, or unique design using our precision laser engraving. Simply provide your artwork (vector files preferred) during the order process or contact us for a free design sample.

What file types do you accept for custom designs?

We prefer vector files (e.g., .AI, .EPS, .SVG) for the sharpest engraving results. High-resolution .PNG or .JPG files (300 DPI or higher) may also work. If you’re unsure about your file, send it to us at contact@bcnwoodcrafts.com (mailto:contact@bcnwoodcrafts.com), and we’ll review it for compatibility.

How long does it take to create a custom order?

Custom orders typically take 7-14 business days after design approval, depending on complexity and order size. We’ll provide a proof for your approval before production begins. Need it faster? Contact us to discuss rush options.

Do I need to own the rights to my design?

Yes, you must have the right to use any logos, images, or designs submitted for engraving. We respect copyright and trademark laws and cannot engrave designs without proper authorization. If you need help creating a design, we offer free consultations to bring your vision to life.

Bulk Purchases

Do you offer discounts for bulk orders?

Yes! We provide price breaks for bulk purchases to make branding affordable for businesses, events, or promotions.

What are the benefits of bulk orders for my business?

Bulk orders are perfect for:

• Promotional Items: Create branded giveaways to boost your brewery, restaurant, or event’s visibility.

• Merchandise Sales: Add unique, high-quality items to your gift shop or online store.

• Team Apparel: Outfit your staff with custom Richardson 112 hats for a cohesive look.

• Event Swag: Impress guests with personalized coasters or bottle openers at weddings, corporate events, or festivals. No setup fees or minimums—order what you need! Explore our shop for inspiration.

How do I place a bulk order?

• Visit our shop and select your products.

• Submit your design or logo (vector files preferred) via our website or email.

• Specify quantities and any special requests.

• Approve your design proof, and we’ll start production (7-14 business days). For large orders or custom needs, contact us for a personalized quote.

Ordering & Shipping

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link from our shipping partner (e.g., USPS, FedEx). Check your spam folder if you don’t see it, or contact us with your order number for assistance.

What are your shipping times and costs?

• Shipping Times: Orders typically ship within 7-14 business days after design approval. Standard shipping takes 3-7 business days within the U.S., depending on your location.

• Costs: Shipping costs vary based on order size, weight, and destination. You’ll see the exact cost at checkout. We offer free shipping on orders over $150 (U.S. only).

• International Shipping: Available! Contact us for rates and timelines.

Can I change or cancel my order?

• Before Production: Contact us within 24 hours of placing your order to make changes or cancel.

• After Production: Custom orders cannot be changed or canceled once production begins due to their personalized nature. For non-custom items, contact us to discuss options.

What is your return policy?

Due to the custom nature of our products, we do not accept returns unless the item is defective or incorrect. If there’s an issue, contact us within 7 days of delivery at contact@bcnwoodcrafts.com (mailto:contact@bcnwoodcrafts.com) with photos and details. We’ll make it right with a replacement or refund.

General Questions

Are your products safe to use with food and drinks?

Yes! Our wooden coasters and slate coasters are safe for use with food and drinks when properly maintained. Follow the care instructions in the Product Care (#product-care) section to ensure longevity. Our leatherette bottle openers are designed for bar use and do not come into direct contact with food.

How do I choose the right product for my business?

Our products are versatile for various needs:

• Bars & Restaurants: Slate coasters and leatherette bottle openers add a professional touch.

• Breweries & Distilleries: Wooden coasters with bottle openers are great for merchandise or giveaways.

• Promotional Events: Richardson 112 hats make memorable swag. Not sure? Contact us for recommendations tailored to your brand.

What makes BCN Woodcrafts unique?

We’re passionate about crafting high-quality, personalized products that reflect your style or brand. Our use of premium materials like solid wood, natural slate, and Lonestar Heritage Collection Leatherette, combined with precision laser engraving, ensures every item is unique and built to last. Plus, we offer no setup fees, no minimums, and free design consultations. Check out our shop to see our work!

How can I stay updated on new products or promotions?

Sign up for our newsletter at the bottom of our homepage or follow us on social media (links in footer) for updates on new products, discounts, and bulk order deals. We also share tips on product care and customization ideas!

Is my personal information secure on your website?

Yes, we use secure encryption (SSL) to protect your data during checkout and communication. Your privacy is our priority. For more details, view our Privacy Policy.

Still Have Questions?

Our team is here to help! Contact us via email at contact@bcnwoodcrafts.com (mailto:contact@bcnwoodcrafts.com) or use our contact form. Prefer to browse? Visit our shop to explore our full range of custom-engraved barware and apparel.